Refund Policy

Refund Policy:


At Pura Beauty, we are committed to providing high-quality products and exceptional customer service. To ensure transparency and fairness, we have established the following policy regarding refunds:


1. Product Issues: In the event that a product arrives damaged or broken, we will promptly send a replacement at no additional cost to you. Your satisfaction is our priority, and we want to ensure that you receive products in perfect condition.

2. Lost Packages: If a package is marked as lost by the carrier (e.g., USPS), we will send a replacement order to ensure you receive your items. We understand the inconvenience of lost packages and will work diligently to resolve the issue promptly.

3. Delivered Packages: If a package is marked as delivered by the carrier (e.g., USPS), but you have not received it, please file a claim with USPS using this link (*1whvxi1*_gcl_au*MTI0ODAxNzQwNC4xNzEwNTUyMTA0*_ga*MTY4OTU2Mzk4Ni4xNzEwNTUyMTA0*_ga_3NXP3C8S9V*MTcxMDU1MjEwMy4xLjEuMTcxMDU1MjEzOS4wLjAuMA ) since this is a carrier issue. Keep us updated with your claim, depending on the outcome of the carrier’s investigation, we may offer to send a replacement. Please note that we reserve the right to approve or deny replacement requests based on the investigation results. This approach allows us to address each case individually and prevent potential fraudulent claims.


At Pura Beauty, we value your trust and strive to provide a positive shopping experience. If you have any questions or concerns about our refund policy, please don’t hesitate to contact us. We are here to assist you and ensure your satisfaction with every purchase.


Thank you,